"This is the second hand pump that we purchased from Northern Tool. It is a unique pump that does not require an electrical hook-up. Last fall, we forgot to bring the original pump in before a hard freeze. One cast iron part split in two.
This spring we ordered a replacement. UPS returned the pump (refused to deliver) directly to Northern Tool because the packaging was severly damaged. We eventually recieved a damaged pump. However, in our case, the single piece we needed did not have noticable damage (i.e., no exterior damage).
Northern Tool Customer Service was very helpful. We reached an agreement for a discount of $25 in exchange for voiding our warrenty. Upon installing the pump, we found the inside of the chamber where the rubber seal is seated was improperly cast. We now have a pump that does not pump water. Looks nice.
Quality control at the point of manufacturing is very poor. It is a unique pump that when manufactured correctly is very servicable, attractive, easy to install and easy to use. In cold climates, the pump must be uninstalled for winter."
What is your level of technical expertise? Home Handyman
